Terms of Service

Lembra is operated by Lembra Pty Ltd, a company registered in Victoria, Australia, with its registered office at 11 Wilson Street, South Yarra VIC 3141. Throughout these terms, "Lembra," "we," "us," and "our" refer to Lembra Pty Ltd. When these terms say "you" we mean whoever is using the platforms: the buyer who places an order or briefs an event, the recipients who RSVP, the people who click around.

By creating an account, placing an order, briefing an event, or otherwise using the Lembra platforms (including the websites at lembra.com.au, celebrations.lembra.com.au, and catering.lembra.com.au) you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platforms.

Lembra helps Australian workplaces handle the rituals of office life through two specialised platforms:

• Celebrations automates the coordination, ordering, and delivery of workplace celebration gifts: cakes, hampers, flowers, vouchers, workshops, spa experiences, coffee, and related categories. We are a coordination platform; the gifts themselves are produced and supplied by our vendor partners.
• Catering coordinates multi-vendor corporate catering on your behalf. You describe the event; we find the vendors, compose a preliminary quote, deliver to your venue, brief vendors on your brand standard, and stand behind the work as one party. You sign a single engagement contract with us, not with each vendor.

You must provide accurate and complete information when you register, keep your login credentials confidential, and notify us immediately of any unauthorised access. You are responsible for all activity that occurs under your account. You must be at least 18 years old and authorised to bind your organisation to contracts in order to use the platforms on behalf of a business.

All prices shown on the platforms are in Australian Dollars and inclusive of GST unless otherwise stated. Pricing and availability of individual vendor partners, gift options, menu items, and add-ons may change from time to time.

For Celebrations, payment is processed by our payment provider (Stripe). By placing an order, you authorise us to charge the payment method on file for the order total. Orders are confirmed once we have received payment and the vendor partner has accepted the order. An order is not binding on us until that confirmation is issued.

For Catering, we quote per event. Payment is by bank transfer or by replying to your concierge email; we don't store card numbers on the catering platform. An event is confirmed once you have signed the per-event engagement contract and we have received the agreed deposit (where applicable).

Delivery windows are indicative and depend on each vendor partner's operating hours, capacity, and category-specific lead time. Cakes typically need one to three days; hampers, flowers, and spa vouchers vary; digital vouchers can be sent same-day; multi-vendor catering events typically require a minimum of one to two weeks' notice depending on scale and customisation.

While we make every reasonable effort to deliver on time and to specification, late arrivals, product substitutions, or delivery failures caused by factors outside our reasonable control (traffic, weather, incorrect addresses provided by you) may occur. Please report any delivery issue to support@lembra.com.au within 48 hours of the scheduled delivery so we can investigate.

You are responsible for providing accurate dietary information (allergies, intolerances, religious or cultural requirements) for each recipient or event guest. For food-based orders our partner vendors handle common allergens including tree nuts, peanuts, wheat, eggs, dairy, and soy, and cross-contamination cannot be ruled out. If a recipient or guest has a life-threatening allergy, please contact us before ordering to confirm whether a suitable product or vendor is available.

Celebrations cancellations. Cancellation policies vary by how close the order is to the scheduled delivery date:

• More than 72 hours before delivery: full refund.
• Between 48 and 72 hours before delivery: 50% refund.
• Less than 48 hours before delivery: no refund, as the vendor has begun production or scheduling.

Catering cancellations. Cancellation terms for catered events are set out in the per-event engagement contract you sign with us, since they depend on the vendors involved and how close the event is. As a general rule, more notice means a larger refund; vendor-incurred costs (custom branding, bespoke menus, perishable ingredients already ordered) are non-refundable once incurred.

Nothing in these terms limits the statutory guarantees you may be entitled to under the Australian Consumer Law. If a product is defective, unsafe, or substantially different from what was ordered, we will work with you to repair, replace, or refund the order as required under the ACL.

You agree not to:

• Use the platforms for any unlawful purpose or to facilitate fraud.
• Submit briefs or place orders you don't intend to follow through on.
• Upload content (team member names, messages, dietary notes, brand assets) that is offensive, discriminatory, or infringes third-party rights.
• Attempt to reverse-engineer, scrape, or probe the platforms' systems, vendor pricing, or other users' briefs and quotes without prior written consent.
• Share your account credentials or use the platforms to impersonate another person or organisation.

The Lembra name, logo, platforms, software, and associated materials are owned by Lembra Pty Ltd and protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, revocable licence to use the platforms for their intended purpose. Content you upload (team member details, brand assets, event briefs) remains your property; by uploading it you grant us a limited licence to store and use it for the purpose of delivering the service.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the platforms is limited to the amount you paid us for the specific order or event to which the claim relates. We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, goodwill, or data. This clause does not limit any rights or remedies you have under the Australian Consumer Law that cannot be excluded by contract.

We may suspend or terminate your account if you materially breach these terms, fail to pay, or use the platforms in a way that we reasonably believe poses a risk to us, our partners, or other users. You may close your account at any time from the relevant platform's account settings or by emailing us at support@lembra.com.au.

We may update these terms from time to time. Material changes will be communicated to you by email or through a notice on the platforms at least 14 days before they take effect. Continued use of the platforms after changes take effect constitutes acceptance of the updated terms.

These terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria. Before commencing any formal proceeding, both parties agree to attempt to resolve the dispute in good faith by contacting support@lembra.com.au.

Lembra Pty Ltd
11 Wilson Street, South Yarra VIC 3141
support@lembra.com.au